Murfreesboro Primary Care

Title: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), National Certified Medical Assistant (NCMA)

Reports To: Nurse Manager

Direct Reports: None

Classification/Category: Clinical Support

Workgroup(s)

Work Status: On-Site Only

Salary Range: $15.00- $21.66

Stipend(s): None

Status: Non-Exempt

Summary Of Position

Certified Medical Assistants are important members of the Roanoke Chowan Community Health Center (RCCHC) Care Teams. Medical Assistants are responsible for delivering excellent, high-touch, primary care, and coordinating a patient centered care experience. The Medical Assistant role requires high levels of flexibility, energy, attention to detail, and problem-solving. Medical Assistants will work closely and collaboratively with their teammates to greet and room RCCHC patients. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. The Certified Medical Assistant must be able to maintain a positive working relationship with all levels of RCCHC personnel and patients.

RCCHC Mission, Vision and Values

Mission: Great care for every one every day.

Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Population Served

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

Minimum Qualifications

1+ years in Medical Assistant role
Excellent organizational, leadership, verbal and written communication skills
Must be able to effectively handle multiple tasks and priorities in order to meet deadlines

Education

High school diploma/GED required

Experience

Experience in primary care providing care for all patient populations preferred

Certification(s)/Licensure

Medical Assistant credential, certification or registration required
BLS certification required

Knowledge

Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act
Knowledge of thorough understanding of the 340B program
Knowledge of computer systems and applications.

Skills

Skill in exercising a high degree of initiative, judgment, and discretion.
Skill in analyzing situations accurately and taking effective action.
Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
Skill in identifying and resolving problems.

Abilities

Ability to plan, organize, and integrate priorities and deadlines.
Ability to identify, analyze, and interpret complex data and, resolve operational problems.
Ability to evaluate and make recommendations for continuous quality improvement.
Ability to evaluate and make recommendations for continuous risk assessment.
Ability to anticipate and react calmly in emergency situations.
Ability to communicate clearly and effectively orally and in writing.
Ability to competently use Microsoft Office

Essential Functions

Electronic health record proficiency
Administration of medication by injection
Phlebotomy competency
Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
Prepares patient for examination by performing preliminary physician test; taking blood pressure, weight, and temperature; and reporting patient history summary
Demonstrates problem-solving skills, accountability, and a flexible, positive attitude.
Accurately execute technical procedure when ordered such as EKG’s, drawing blood, obtaining and preparing laboratory specimens
Maintain proper storage and handling of equipment, supplies, and medications
Maintain a clean and orderly clinical working atmosphere; adequately prepare exam rooms and properly equip laboratory
Work with patients and family in giving accurate, understandable instructions in diet, special care procedures, medication, patient education
Participate as an active member of the RCCHC team
Maintain compliance with workflows, policies and procedures as well as other activities to support Patient Centered Medical Home (PCMH) model of care and accreditation

Roanoke Chowan Community Health Center

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