Job Title: Solution Architect
Job Type: Contract
Job Location: The Hague , Netherlands
Job Description:
Experience: 10+ Years in Contact Center and 3+ Years in Genesys Cloud
Language: Dutch
Job Description:
The Solution Architect has responsibility of understanding the customer requirement and design an optimal solution based on their requirements. You will support team in driving cloud / AI migration strategies for our customers by demonstrating the right solution set, migration strategies along with tools and techniques to drive the change.
- Primary Platform Skilled required in Design and Deploy is Genesys Cloud.
- 10+ years of Experience designing and deployment of customer experiences (CX). Out of which minimum 3+ years on Genesys Cloud for the AI enabled contact Center at the enterprise level
- Solution architect is responsible for Design, Deployment team in supporting the implementation Primarily on Cloud.
- Accelerate cloud / AI adoption in strategic accounts by providing deep technical expertise, aligned to Industry and our capabilities
- Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions
- Working knowledge with server-side languages such as Python / Node JS.
- Strong knowledge in Front end scripting like EJS, JavaScript, Jquery
- Utilize large language models (LLMs) to develop natural language processing (NLP) applications and enhance AI capabilities.
- Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
- Good Understanding with database technology such as MySQL, Oracle, and MongoDB.
- Experience with restful services, SOAP.
- Experience in handling GIT or any other versioning tools
- Familiar with Cloud hosting and storages
- Familiar with CRM systems.
- Good at Logical thinking and Analytical skills
- Preparation of customer documentation
- Presentations of the solution concepts to customers at management level
- Translates high level business goals into results, through cross functional collaboration, strategic planning, and alignment of resources
- Relevant experience with Contact centre as a Service (CCaaS), Conversational AI solutions like Voice BOT and Chat BOT
- Experience deploying CX technologies in telecom industry.
- Proven track record of strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams across the world
- Good technical comprehension and excellent communication skills. Experience communicating with highly technical requirements and translating highly technical topics to business teams.
- Experience, desire, and comfort to build and work with teams located across many locations
- The ideal candidate will at least have a bachelor’s degree in a technical field (e.g., Computer Science, Engineering).
Regards,
Sivaranjani
sivar@falconsmartit.com
